Privacy Policy
Learn how we process your data, in which contexts it is used and what rights you have as a platform user.
1. Controller and scope
AlugaFácil processes personal data needed for account creation, authentication, listing publication, messaging, favourites, visit scheduling, operational security and user support.
2. Data categories
We may process account data, contact data, preferences, platform activity, listing-related information, messages, visits, consent records and technical data required for service operation and security.
3. Purposes and basis of use
Data is used to operate the platform, authenticate users, facilitate contact between parties, manage visits, prevent abuse, meet legal obligations and improve the service experience. Some uses result directly from the user's request and others from operational or legal requirements of the platform.
4. Data sharing
Certain data may be shared with the advertiser responsible for a property when necessary to answer a contact, manage a visit or support the listing operation. The platform may also rely on technical service providers required for hosting, security, email, queues, storage and service operations.
5. Retention, security and encryption
Data is retained for as long as needed for operations, security, abuse prevention and legal compliance. The platform applies appropriate technical and organisational safeguards, including encryption mechanisms and access restrictions suited to the service context.
6. User rights
Users may request access, correction, updating or deletion of their data and exercise applicable legal rights. Some requests may depend on additional validation or legal retention duties.
7. Specific visit and contact flows
Contact and visit requests may involve operational sharing of data with owners, agents or agencies responsible for the listings. The specific rules for that context are complemented by the Visit Policy.
8. Contact
For privacy, personal data or rights-related questions, you may contact the platform at info@alugafacil.pt.